Return Policy

At NineesGem.com, we want you to love your purchase! If you are not completely satisfied, we offer a 15-day return policy from the date of delivery. Please review our return guidelines below.

1. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:
✔️ Returned within 15 days of delivery
✔️ Unused, unworn, and in their original condition
✔️ In original packaging, including any tags or certificates (if applicable)
✔️ Not a final sale, custom-made, or personalized item (these are non-returnable)

2. How to Initiate a Return

To start a return, please follow these steps:

• Contact Us: Email us at [Your Business Email] with your order number, item details, and reason for return.

• Wait for Approval: We will provide return instructions and an authorization number if your request is approved.

• Ship the Item: Securely package the item and ship it back using a trackable method. Customers are responsible  for return shipping costs.

3. Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection.

• Approved refunds will be issued to your original payment method within 5-7 business days.

• Original shipping costs are non-refundable.

4. Exchanges

We offer exchanges for defective or damaged items only. If you received a defective item, please contact us within 3 days of delivery with photos, and we will arrange a replacement.

5. Non-Returnable Items

The following items cannot be returned or exchanged:
❌ Final sale or clearance items
❌ Custom-made or personalized pieces
❌ Earrings (for hygiene reasons)

6. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please check with your bank or payment provider. If the issue persists, contact us at [Your Business Email].

7. Contact Us

For any questions or assistance with returns, feel free to reach out:

​

NineesGem.com
CustomerService@nineesgem.com
510-612-0562

​

Effective Date: 3/26/25