1. Introduction

Welcome to NineesGem.com. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with us.

 

By using NineesGem.com, you consent to the practices described in this policy.

 

2. Information We Collect

We may collect the following types of information when you visit or make a purchase from our website:

• Personal Information: Name, email address, phone number, billing and shipping address, and payment details (processed securely through third-party payment providers).

• Non-Personal Information: Browser type, device information, IP address, pages visited, and other analytics data to improve our services.

• Cookies and Tracking Technologies: We use cookies to enhance your shopping experience and analyze website traffic. You can adjust your browser settings to disable cookies if preferred.

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3. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate with you about your purchase, promotions, or updates

• Improve our website and customer experience.To provide a great experience for your visitors and customers.

• Prevent fraud and ensure security.To ensure our platform is secure and safe to use. 

• Comply with legal obligations

• To identify your registered members (users who registered to your site).

• To monitor and analyze the performance, operation and effectiveness of Wix's platform.

 

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login;

e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate the Services;

• To provide our Users with ongoing customer assistance and technical support;

• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

• To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.​

 

4. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share your data with:

• Third-Party Service Providers: Payment processors, shipping companies, and marketing platforms that help us operate our business.

• Legal Authorities: If required by law or to protect against fraudulent activities.

 

5. How We Protect Your Information

We take reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. However, no online transmission is 100% secure, so we encourage you to take precautions when sharing sensitive information.

 

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information

• Opt-out of marketing emails by clicking “unsubscribe” in our emails

• Disable cookies through your browser settings

 

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before providing any personal information.

 

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated Effective Date. Your continued use of NineesGem.com after changes are posted means you accept the revised policy.

 

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

 

NineesGem.com

customerSupport@nineesgem.com

510-612-0562

 

Privacy Policy Effective Date: 2/26/25